כניסההרשמה
חזרה

VP of Customer Success

Silverfort
שכר לא צויןTel Aviv, Israel, Tel Aviv-Yafo, Israel, מרחוקלידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 12 שעות

Lead and scale Silverfort’s global Customer Success organization across Strategic, Enterprise, Commercial, and Digital Touch segments. Own customer adoption, retention, and expansion, helping customers realize measurable value from Silverfort’s identity security platform.

מה תעשו

  • Lead and scale the global Customer Success organization, defining coverage models and team structures for each segment.
  • Own retention and expansion outcomes, including NRR, through account management, risk mitigation, and expansion motions.
  • Partner with Sales leadership on account planning, renewals, and expansion strategy.
  • Build scalable CS practices, including segmentation, playbooks, health scoring, QBRs, and escalation paths.
  • Develop and mentor a global leadership team and report on CS metrics to executive leadership.
  • Partner with Product, Engineering, Support, Sales, and Marketing to improve adoption and bring customer feedback into roadmap decisions.

דרישות

  • 10+ years in Customer Success, Account Management, or related revenue leadership roles, including 5+ years leading global CS organizations at scale.
  • Experience leading a CS organization responsible for $100M+ in revenue and maintaining industry-leading NRR.
  • Experience supporting SaaS and on-premise or hybrid deployment models, and managing multiple customer segments.
  • Deep knowledge of CS metrics and systems, including NRR/GRR, churn, health scoring, CS platforms, and CRM tools.
  • Experience operating in a global, multi-region organization and engaging with C-level customers.

יתרון

  • Experience in the security or cybersecurity industry.
  • Experience in identity security, cloud security, or adjacent infrastructure security.
  • Experience through a hyper-growth stage.
  • Success with a land-and-expand sales motion.

תנאי סף

  • 10+ years in Customer Success, Account Management, or related revenue leadership roles
  • 5+ years leading global Customer Success organizations at scale
  • Experience leading a CS organization responsible for $100M+ in revenue
  • Experience supporting SaaS and on-premise or hybrid deployment models
Customer SuccessRevenue GrowthNRRGRRHealth ScoringGainsightChurnZeroPlanhat