כניסההרשמה
חזרה

Associate Renewals Manager

GitLab
שכר לא צויןRemote Ireland; Remote, Israel, מרחוקג׳וניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

Manage customer renewals by engaging customers, preparing renewal quotes, and helping retain or expand annual recurring revenue. Work with Renewals Managers, Account Executives, Sales, and Customer Success to complete renewals accurately and on time.

מה תעשו

  • Maximize customer retention and minimize churn and contraction through sales conversations by phone, video, and email.
  • Execute renewals to retain or expand ARR, including evaluating license usage and completing true-ups.
  • Align renewal quotes with customers’ business needs and goals.
  • Provide renewals administration support to Renewals Managers and Account Executives.
  • Collaborate with Sales and Customer Success Managers on renewal plans using customer analytics and metrics.
  • Coordinate with customers to complete purchase orders and order forms for internal deal approval.

דרישות

  • Related sales or customer experience, such as SDR, BDR, sales operations, deal desk, customer service, or CSM.
  • Progressive experience with B2B software sales.
  • Experience with subscription go-to-market approaches for customer success management and renewals.
  • Strong communication, interpersonal, collaboration, negotiation, presentation, and closing skills.
  • Motivated, driven, and results-oriented.

יתרון

  • Experience with technical products; DevOps, software development lifecycle, or application development experience is a plus.

תנאי סף

  • Related sales or customer experience
  • Experience with B2B software sales
  • Experience with subscription GTM approaches for customer success management and renewals

הטבות

  • Benefits to support health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave
B2B Software SalesCustomer RetentionRenewals ManagementSubscription SalesNegotiationSales PresentationCustomer Success ManagementCustomer Analytics