כניסההרשמה
חזרה

Senior Support Engineer

AppsFlyer
שכר לא צויןHerzliya, היברידיסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Join AppsFlyer’s Israel-based support team to resolve complex technical and product-related customer issues in Hebrew and English. You’ll also help improve support processes, tools, and AI-assisted workflows, and share your expertise with teammates.

מה תעשו

  • Own complex technical and product-related support cases from investigation through resolution.
  • Support customers in Hebrew and English through written and live interactions.
  • Handle escalations, sensitive customer situations, and priority cases.
  • Mentor teammates and help improve team practices.
  • Improve support tools, AI-assisted workflows, automations, and documentation.
  • Collaborate with Product, R&D, Customer Success, TPE, and other stakeholders to resolve issues.

דרישות

  • 5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment.
  • Strong SQL skills, including writing complex queries for investigation and troubleshooting.
  • Experience working with logs and performing technical and data analysis.
  • Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations.
  • Excellent written and verbal communication skills in Hebrew and English.

יתרון

  • Familiarity with the Ad Tech industry.
  • Introduced by an AppsFlyer employee.

תנאי סף

  • 5+ years of experience in technical support, support engineering, or a similar customer-facing technical role
  • Excellent written and verbal communication skills in Hebrew and English
  • Strong SQL skills, including complex queries
  • Experience working with APIs
Technical SupportSQLLog AnalysisData AnalysisAPIsTroubleshootingHebrewEnglish