כניסההרשמה
חזרה

Customer Support Operations Specialist

Infinidat
שכר לא צויןHerzliya, Herzliya, Israel, היברידימידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Manage on-site customer activities and provide initial assistance with product-related phone and email queries. Work with support and operations teams to help protect enterprise customers’ data across hardware and software issues.

מה תעשו

  • Initiate and manage on-site customer activities, logistically and operationally
  • Engage with Tier-3 Support, Technical Advisers, Global Operations and other teams
  • Provide initial assistance with incoming product-related phone calls and email queries
  • Maintain and improve the internal knowledge base and workflows

דרישות

  • Availability for 5 shifts a week, including nights and weekends
  • Fluent English, written and verbal
  • Client-oriented, with strong communication skills and the ability to work with people of different backgrounds
  • Technology-oriented, with analytical thinking and problem-solving skills

יתרון

  • Experience in hardware or software support
  • Experience in similar roles

תנאי סף

  • Availability for 5 shifts a week, including nights and weekends
  • Fluent English, written and verbal
Customer SupportHardware SupportSoftware SupportKnowledge Base ManagementCustomer CommunicationEnglish