כניסההרשמה
חזרה

Senior Customer Engineer

Noma Security
שכר לא צויןTel Aviv, Tel Aviv-Yafo, Israel, מהמשרדסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

You’ll deploy, integrate, and support Noma in customer production environments, turning customer use cases into reliable configurations, automation, and operational workflows. You’ll lead technical implementations and escalations, and help customers adopt the platform in their security and operational processes.

מה תעשו

  • Translate customer use cases into technical requirements, configurations, integrations, workflows, and production-readiness plans.
  • Lead deployment, integration, and troubleshooting across endpoint, MDM, IDE, cloud, SaaS, gateway, and runtime environments.
  • Write scripts, work with REST APIs, configure Docker and Kubernetes deployments, and build reusable tools and implementation patterns.
  • Investigate and resolve complex technical escalations, including analyzing logs and preparing bug reports for Engineering.
  • Help customers adopt Noma through workshops, enablement, runbooks, and technical best practices.
  • Work with Customer Solutions, Product, Engineering, Research, Security, and Support, sharing customer insights with the teams.

דרישות

  • 5+ years in customer-facing technical roles within B2B SaaS, with experience in Solutions Engineering, Professional Services, or Tier 3 Support at a cybersecurity vendor.
  • Experience deploying and integrating solutions in enterprise customer environments and troubleshooting production systems.
  • Hands-on experience with endpoint and MDM tools such as Jamf or Microsoft Intune, and cloud platforms such as AWS, Azure, GCP, or Databricks.
  • Experience using Python, Bash, or PowerShell, REST APIs, Docker, and Kubernetes.
  • Strong troubleshooting and communication skills, including leading technical customer conversations and explaining complex concepts clearly.

יתרון

  • Familiarity with generative AI, LLM applications, RAG, AI agents, AI development pipelines, and MCP.
  • Experience integrating with IDEs, coding agents, or AI gateway and runtime infrastructure.
  • Experience with CI/CD systems, infrastructure as code, observability platforms, CRMs, or ticketing systems.

תנאי סף

  • 5+ years of experience in customer-facing technical roles within B2B SaaS
  • Experience deploying and integrating solutions in enterprise customer environments
  • Hands-on experience with endpoint and MDM tools
  • Experience using Python, Bash, or PowerShell

הטבות

  • Pension and Keren Hishtalmut (advanced training fund).
  • Monthly lunch budget, dinners provided, and a fully stocked kitchen.
  • Dog-friendly office near the Hashalom train station and Light Rail.
  • Team activities, company retreats, happy hours, holiday gifts, and office Pilates classes.
  • Options to share in Noma’s growth and success.
Customer-facing technical supportSolutions EngineeringEndpoint managementCloud platformsPythonREST APIsDockerKubernetes