כניסההרשמה
חזרה

Global Field Support manager

Infinidat
שכר לא צויןHerzliya, Herzliya, Israel, מרחוקלידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

Lead Infinidat’s global Remote Support organization and guide its technical teams. Improve service delivery, technical practices, and processes while working with engineering, support, and customer-facing teams.

מה תעשו

  • Lead and develop multiple global technical teams through their GEO Team Leads/Manager.
  • Drive operational excellence, technical disciplines, process improvements, and global alignment.
  • Partner with R&D, Product, Mechanical Engineering, and customer-facing teams to improve customer outcomes.
  • Provide leadership, coaching, and strategic direction to managers, team leads, and senior technical contributors.
  • Prioritize resources and initiatives to maximize business impact.
  • Travel domestically or internationally as required.

דרישות

  • Proven experience leading managers and global technical teams.
  • Strong background in enterprise storage, Linux, networking, and customer support organizations.
  • Strong leadership and stakeholder management skills.
  • Fluent written and spoken English.
  • Willingness to work during weekends and holidays as needed.

יתרון

  • Customer support experience (Tier 2–3).
  • Experience with Linux command line, basic networking, and problem determination.
  • Knowledge of enterprise storage systems (SAN and NAS).
  • Familiarity with Linux, VMware, AIX, macOS, and Windows.

תנאי סף

  • נכונות לעבוד בסופי שבוע ובחגים לפי הצורך
  • אנגלית שוטפת בכתב ובדיבור
Enterprise storageLinuxNetworkingCustomer supportLeadershipStakeholder managementProcess improvementTroubleshooting