כניסההרשמה
חזרה

Senior Technical Support Engineer

Cyera
שכר לא צויןTel Aviv, Tel Aviv-Yafo, Israel, מרחוקסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

Own complex technical support cases, investigate and reproduce issues, validate workarounds, and help prevent repeat problems. Work with customers and internal teams to resolve technical issues and improve support through automation, documentation, and product feedback.

מה תעשו

  • Investigate and resolve complex technical support tickets from discovery through resolution.
  • Write scripts and build diagnostic tools to streamline troubleshooting.
  • Work with Product, Engineering, DevOps, and OCTO on root-cause analysis and systemic issues.
  • Create reusable runbooks and technical guides, and maintain accurate case records.
  • Use AI tools and agents in troubleshooting workflows.
  • Mentor Tier-1 engineers on troubleshooting, ticket hygiene, and escalations.

דרישות

  • Bachelor's degree in a relevant technical field, or an Associate degree with equivalent practical experience.
  • 5+ years in technical support, support engineering, escalation support, or customer-facing technical roles in SaaS or cybersecurity.
  • Hands-on scripting experience with Python, Bash, or PowerShell.
  • Direct experience in data security or cloud domains, such as DSPM, IAM, SIEM, CASB, CNAPP, CSPM, data privacy, or DLP.
  • Experience supporting AWS, Azure, or GCP and identity protocols including SSO, SAML, OAuth, SCIM, or RBAC.

תנאי סף

  • 5+ years of relevant technical support or customer-facing technical experience in SaaS or cybersecurity
  • Bachelor's degree in a relevant technical field, or Associate degree with equivalent practical experience
  • Hands-on experience with Python, Bash, or PowerShell scripting
  • Willingness to participate in scheduled on-call rotation, including evenings, weekends, or holidays as required
PythonBashPowerShellAWSAzureGCPSQLRoot-cause analysis