כניסההרשמה
חזרה

Team Manager, Chargebacks & Payment Disputes

Payoneer
שכר לא צויןHerzliya, Tel Aviv District, Israel, היברידילידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 10 שעות

Lead and develop Payoneer’s global Chargebacks & Payment Disputes team across three hubs and multiple time zones. Own team performance and improve dispute processes, controls, and recovery across card payments, ACH debit, and other payment methods.

מה תעשו

  • Lead and develop a global team across three hubs and multiple time zones.
  • Oversee team capacity, priorities, and service delivery.
  • Maintain and improve dispute management processes, policies, and controls.
  • Manage relationships with banks, payment providers, customers, and external vendors.
  • Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care on investigations and dispute resolution.
  • Lead process improvement and automation initiatives, and use reports and data analysis to improve team performance.

דרישות

  • 5+ years of experience leading operational teams.
  • Experience managing teams across multiple locations, cultures, and time zones.
  • Strong operational leadership track record achieving KPIs, SLAs, and quality targets.
  • Advanced Excel skills.
  • Excellent written and verbal English communication.

יתרון

  • Experience in chargebacks, disputes, payments operations, risk, or fraud.

תנאי סף

  • 5+ years of experience leading operational teams
  • Advanced Excel skills
  • Excellent written and verbal English communication
ChargebacksPayment disputesPayments operationsTeam leadershipAdvanced ExcelData analysisProcess improvement