כניסההרשמה
חזרה

Knowledge and Training Specialist

Fiverr
שכר לא צויןTel Aviv, Tel Aviv-Yafo, Israel, מהמשרדמידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 10 שעות

Lead onboarding and ongoing training for Customer Success Managers and Customer Care agents, and develop knowledge resources in English. Work with stakeholders to identify knowledge gaps and use performance data and feedback to improve training and service quality.

מה תעשו

  • Design and lead onboarding and ongoing development programs for Customer Care.
  • Work with different stakeholders on product enablement.
  • Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
  • Verify knowledge content through data analysis, research, and testing.
  • Manage and enhance learning journeys within the LMS system.
  • Monitor training effectiveness and recommend improvements based on performance data and feedback.

דרישות

  • 2+ years of experience in Customer Success Management in a large-scale company.
  • 2+ years of experience designing and delivering training programs.
  • Professional-level English proficiency, with excellent written and verbal communication skills.
  • Experience creating and managing knowledge base articles and training documentation.
  • Strong research, analytical, and instructional design skills.

יתרון

  • Familiarity with learning management systems, e-learning tools, and knowledge-sharing platforms.
  • Experience using AI tools for content creation, such as AI training video generation.
  • Familiarity with CRM platforms and associated workflows.
  • Experience in a high-growth technology company.

תנאי סף

  • 2+ years of experience in Customer Success Management in a large-scale company
  • 2+ years of experience designing and delivering training programs
  • Professional-level English proficiency
Customer Success ManagementTraining Program DesignInstructional DesignKnowledge Base ManagementLearning Management SystemsData AnalysisEnglish