Manager, Travel Services
Navan
שכר לא צויןTel-Aviv, Israel, היברידילידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 14 שעות
Lead a team of Travel Consultants and oversee team performance, service quality, employee development, and daily operations. Help improve customer experiences and operational results through coaching, performance reviews, and cross-functional work.
מה תעשו
- Coach and develop Travel Consultants through reviews, feedback, and 1:1 meetings.
- Monitor team performance, contact queues, staffing, adherence, and SLA results.
- Handle escalations and customer communications through resolution.
- Review travel bookings and customer requests to maintain service quality.
- Report on operational results, trends, risks, and improvement actions.
- Partner with other teams to improve processes, tools, and service delivery.
דרישות
- 7+ years of experience in the travel industry.
- 5+ years of progressive leadership experience in a TMC or travel-industry contact center, including at least 3 years at Manager level.
- Advanced knowledge of Sabre and/or Amadeus GDS and understanding of online and offline travel operations.
- Experience or familiarity with CRM and customer-service platforms such as Salesforce or Zendesk.
- Strong written and verbal communication skills and ability to use performance data to identify trends and improve results.
תנאי סף
- 7+ years of experience in the travel industry
- 5+ years of progressive leadership experience in a TMC or travel-industry contact-center environment, including at least 3 years at Manager level
- Advanced knowledge of Sabre and/or Amadeus GDS
Travel operationsSabreAmadeus GDSSalesforceZendeskPerformance managementCoachingSLA monitoring