Product Director, AI Service Operations
Navan
שכר לא צויןTel-Aviv, Israel, היברידילידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות
You will lead product strategy for Ava, consultant tools, crisis management, and operations automation to deliver personalized service at scale. You will work across product, engineering, design, data, and operations, and manage a team of product managers.
מה תעשו
- Set the product vision, strategy, and roadmap for Ava, consultant tools, crisis management, and operations automation.
- Manage a team of 2+ Product managers.
- Design AI-based tools and automation with sales, consulting, and support teams.
- Expand the customer needs Ava can resolve and make consultant handoffs seamless.
- Give consultants customer history, preferences, and conversation context to support issue resolution.
- Measure customer satisfaction, resolution, productivity, accuracy, cost, and reliability, and use feedback to improve results.
דרישות
- 10+ years in product management, with experience leading teams and customer-facing products at scale.
- Has built customer-facing chatbots, assistants, or automation.
- Accountable for service offering P&L.
- Partners effectively with engineering on integrations, performance, and reliability.
יתרון
- Background in AI, customer service, travel, expense, marketplaces, or enterprise software.
תנאי סף
- 10+ years of product management experience
- Experience building chatbots, assistants, or automation used directly by customers
Product ManagementAICustomer ExperienceProduct StrategyP&L ManagementData AnalysisCross-functional Leadership