כניסההרשמה
חזרה

Team Lead, Technical Account Manager -IL

Coralogix
שכר לא צויןRamat Gan, Israel, Ramat Gan, Israel, מרחוקלידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Lead a team of Technical Account Managers responsible for customer onboarding and ongoing technical account management. Guide customers in observability and logging, resolve technical challenges, and use customer data to improve team performance.

מה תעשו

  • Lead, mentor, and manage a team of TAMs through customer onboarding and long-term success.
  • Develop onboarding KPIs and track customer satisfaction and team performance.
  • Guide customers in implementing observability tools for logs, metrics, and traces.
  • Act as the primary escalation point for customer technical challenges.
  • Use customer feedback and usage data to improve onboarding and observability outcomes.
  • Collaborate with internal teams on product enhancements based on customer data analysis.

דרישות

  • Hands-on Cloud DevOps experience, including AWS and equivalent services in Azure and GCP.
  • Experience with one or more observability tools, such as Grafana, Datadog, Prometheus, or Splunk.
  • Good knowledge of RegEx, Lucene, and PromQL.
  • Proven experience leading technical teams focused on observability solutions, logging infrastructure, and customer onboarding.
  • Excellent English communication skills.

יתרון

  • Certifications in AWS, Kubernetes, or observability platforms.
  • Experience in a data-driven or SaaS environment.
  • MBA or relevant leadership experience.

תנאי סף

  • Hands-on Cloud DevOps experience, including AWS and equivalent services in Azure and GCP
  • Experience with at least one observability tool
  • Proven experience leading technical teams
  • Excellent English communication skills
Cloud DevOpsAWSObservabilityGrafanaPrometheusRegExLucenePromQL