Customer Success Manager
Sisense
שכר לא צויןRamat-Gan, מרחוקסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 14 שעות
Manage a portfolio of global Mid-Market and Enterprise accounts, helping customers adopt Sisense analytics and AI capabilities. Work with technical teams and executives to support customer outcomes, renewals, and account growth.
מה תעשו
- Manage a portfolio of global Mid-Market and Enterprise accounts.
- Guide customer teams on architecture, developer integration, and adoption of Sisense Intelligence and AI capabilities.
- Build relationships across Product, R&D, and C-suite stakeholders.
- Plan and lead executive business reviews on ROI, platform adoption, and business impact.
- Partner with internal teams to advocate for customer needs and resolve technical blockers.
- Identify account health risks, technical roadblocks, and adoption gaps, and plan mitigations.
דרישות
- 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts.
- Direct experience in Analytics, Data Engineering, BI, DevTools, or API-first SaaS.
- Experience managing commercial negotiations, renewals, and revenue retention targets.
- Experience working with technical groups such as Data Engineers, Product Managers, and R&D Leads.
- Fluent English, written and spoken; availability Monday through Friday to align with global markets.
יתרון
- Strong understanding of data modeling, SQL, API integrations, or SDK-driven architectures.
תנאי סף
- 4+ years of experience as a CSM, Technical Account Manager, or Solutions Consultant managing Mid-Market or Enterprise B2B SaaS accounts
- Fluent English, written and spoken
- Availability to work Monday through Friday to align with international markets
- Direct experience in Analytics, Data Engineering, BI, DevTools, or API-first SaaS
Customer Success ManagementEnterprise Account ManagementSaaSRenewalsCommercial NegotiationData ModelingSQLAPI Integrations