כניסההרשמה
חזרה

Support Engineer Tier 3

Cymulate
שכר לא צויןIsrael, היברידיסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

Serve as the final escalation point for complex production issues and investigate problems across services, databases, agents, and customer environments. Work with R&D to find root causes and permanent fixes, while guiding Tier 2 support engineers.

מה תעשו

  • Resolve complex and critical production issues as the final escalation point.
  • Investigate recurring issues and identify opportunities for improvement.
  • Debug issues with R&D engineers and drive root-cause analysis and permanent fixes.
  • Analyze application, system, and agent logs, and troubleshoot customer-side agents.
  • Investigate performance, stability, networking, and connectivity issues.
  • Guide Tier 2 support engineers and document technical findings and solutions.

דרישות

  • Strong background in technical support engineering, backend engineering, or production engineering.
  • Proven experience troubleshooting complex, distributed systems.
  • Strong experience with logs and observability tools.
  • Solid understanding of networking fundamentals, including TCP/IP, DNS, proxies, and firewalls.
  • Experience with Windows, Linux, macOS, and agents or services running on customer machines.

יתרון

  • Background or strong interest in cybersecurity.
  • Experience with endpoint agents, sensors, or security products.
  • Experience with cloud-native systems such as AWS, Azure, or GCP.
  • Familiarity with microservices and distributed architectures.
  • Experience working closely with R&D teams.
TroubleshootingLog analysisObservabilityTCP/IPDNSProxy troubleshootingWindowsLinux