כניסההרשמה
חזרה

Escalation Engineer

Akeyless
שכר לא צויןIL - Ramat Gan, Ramat Gan, Israel, מרחוקסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

The Escalation Engineer supports escalations from Customer Success and engineering teams, and may also work directly with customers. The role focuses on resolving complex technical issues, coordinating fixes, and building automation.

מה תעשו

  • Troubleshoot, debug, analyze logs, and profile code to provide temporary or permanent solutions.
  • Work with engineering teams on fixes and workarounds for critical customer issues.
  • Build automation to improve individual and team productivity.
  • Coordinate between Engineering and Customer Success teams, and understand customer use cases.
  • Take ownership of escalations and follow up on them.
  • Collaborate across teams to solve difficult technical problems.

דרישות

  • At least 5 years of experience in a similar role, such as Escalation Engineer, Professional Services Engineer, or Technical Support Engineer (Tier-4).
  • Software and systems engineering experience, including debugging and troubleshooting complex technical issues.
  • Hands-on experience with networking protocols and Linux administration.
  • Experience with cloud platforms such as AWS, GCP, or Azure, and with containers and orchestration frameworks such as Docker and Kubernetes.
  • Excellent written and verbal communication skills in English.

יתרון

  • Technical and architectural knowledge in security.

תנאי סף

  • At least 5 years of experience in a similar role
  • Hands-on experience with networking protocols
  • Hands-on Linux administration experience
  • Excellent written and verbal communication skills in English
Linux AdministrationNetworkingAWSGCPAzureDockerKubernetesAutomation