כניסההרשמה
חזרה

Technical Support Engineer Tier 3

Gong
שכר לא צויןTel Aviv, היברידיסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

You will investigate and resolve complex technical issues escalated by Support, acting as a technical liaison with R&D. You will also help improve product supportability and build the technical skills of Support teams.

מה תעשו

  • Investigate, troubleshoot, and resolve complex customer issues using root cause analysis.
  • Manage escalations with Tier 2 Support and Customer Success, driving issues through to resolution.
  • Serve as a subject matter expert for a product area and share knowledge through documentation and training.
  • Identify support tooling gaps and advocate for or create troubleshooting tools.
  • Work with R&D and Product Management on recurring technical issues, workarounds, and product improvements.
  • Mentor Support teams and help improve their technical proficiency.

דרישות

  • 4+ years of B2B technical support experience.
  • Experience managing escalations and incidents while adhering to SLA timelines.
  • Experience troubleshooting web applications and reading code; ability to write occasional scripts.
  • Experience building with AI tools, specifically Claude Code.
  • Knowledge of SQL scripting and practical experience with APIs.

יתרון

  • Familiarity with Coralogix or Datadog.
  • Experience with Gong.

תנאי סף

  • 4+ years of B2B technical support experience
B2B Technical SupportEscalation ManagementRoot Cause AnalysisSQLAPIsClaude CodeCoralogixDatadog