כניסההרשמה
חזרה

Technical Enablement Manager

Silverfort
שכר לא צויןTel Aviv, Israel, Tel Aviv-Yafo, Israel, מרחוקמידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 13 שעות

You will build technical and professional development programs for customer-facing engineering and account management teams. You will work with Product and Customer Success leadership to turn product knowledge and field insights into training, onboarding, and certification programs.

מה תעשו

  • Identify gaps in technical product knowledge and soft skills with Customer Success and Product leadership.
  • Build and scale technical enablement content, architectural modules, and soft-skill playbooks.
  • Own the technical and operational onboarding roadmap for incoming Customer Success team members.
  • Design and run ongoing education programs covering advanced capabilities and competitive updates.
  • Develop and manage technical certification frameworks, assessments, practical labs, and role-play scorecards.
  • Share field insights and training gaps with Product and Customer Success teams to inform documentation and messaging.

דרישות

  • 3+ years of experience in Customer Success, Technical Enablement, Technical Account Management, or Customer Engineering in a B2B software environment.
  • Technical knowledge of enterprise software architectures, deployments, integrations, and security frameworks.
  • Experience building technical training programs, including learning objectives and certification processes.
  • Experience collaborating with Customer Success and Product leaders and addressing knowledge gaps with enablement solutions.
  • Fluent and frequent use of modern AI tools, such as Claude and Gemini.

תנאי סף

  • 3+ years of experience in Customer Success, Technical Enablement, Technical Account Management, or Customer Engineering
Customer SuccessTechnical EnablementEnterprise Software ArchitectureSecurity FrameworksTechnical TrainingCertification ProgramsAI Tools