כניסההרשמה
חזרה

Chatbot Project Lead

Fiverr
שכר לא צויןTel Aviv, Tel Aviv-Yafo, Israel, מהמשרדלידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Lead the chatbot roadmap and sprint delivery for Fiverr’s Customer Care team, coordinating stakeholders and guiding team members. Use AI prompting and performance data to improve customer-facing chatbot solutions and align them with business goals.

מה תעשו

  • Manage the chatbot roadmap and sprint delivery, tracking deadlines and KPIs.
  • Turn company goals into chatbot experience improvements and communicate updates to stakeholders.
  • Mentor team members in areas such as advanced prompting on platforms like Forethought.
  • Analyze chatbot performance data to guide optimization and decisions.
  • Facilitate team meetings and support a collaborative, inclusive team culture.

דרישות

  • Experience developing and managing chatbot strategies and roadmaps.
  • Strong stakeholder management and communication skills.
  • Experience mentoring and leading team members.
  • Understanding of data analysis and KPI monitoring.
  • Hands-on experience with AI chatbot prompting for customer-facing solutions; fluent English.

יתרון

  • Familiarity with the Forethought platform.

תנאי סף

  • Fluent English
  • Hands-on experience with AI chatbot prompting for customer-facing solutions
Chatbot strategyChatbot roadmap managementAI chatbot promptingStakeholder managementData analysisKPI monitoringTeam leadership