כניסההרשמה
חזרה

CX Solutions Specialist

Moon Active
שכר לא צויןTel Aviv, היברידימידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 10 שעות

You will build, test, and monitor conversational AI workflows that automate player support and improve the player experience. You will analyze support data, refine workflows, and resolve AI-related issues.

מה תעשו

  • Translate operational targets into an AI development roadmap and prioritize player use cases.
  • Configure conversational steps, routing, and logic flows in the AI agent platform.
  • Test new AI workflows before launch and monitor their performance after launch.
  • Analyze chat logs and refine response templates, routing logic, and system behavior.
  • Track system health and take ownership of AI-related bugs and incidents.

דרישות

  • 2+ years of customer support experience, including escalations and complex customer issues.
  • Deep understanding of the AI ecosystem, demonstrated through professional projects; support experience preferred.
  • Experience using Zendesk, including Explore, or other CRM systems.
  • Full proficiency in English and Hebrew.
  • Strong problem-solving, customer advocacy, attention to detail, data orientation, organization, and multitasking skills.

יתרון

  • Experience in the gaming industry.
  • SQL knowledge.
  • Experience providing support through chat-style channels.

תנאי סף

  • 2+ years of customer support experience
  • Full proficiency in English and Hebrew
  • Experience using Zendesk, including Explore, or other CRM systems
Conversational AIZendeskCustomer SupportData AnalysisWorkflow ConfigurationQuality AssuranceEnglishHebrew