כניסההרשמה
חזרה

Support Engineer (NOC / Tier 1)

Kela Technologies
שכר לא צויןTel aviv, Tel Aviv-Yafo, Israel, מהמשרדג׳וניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 16 שעות

You will monitor production systems, respond to alerts and customer tickets, investigate issues, and resolve or escalate them. The role provides 24/7 coverage on shifts and includes customer communication, handoffs, and updating runbooks.

מה תעשו

  • Monitor production health across customer sites and respond to alerts.
  • Triage, investigate, resolve, and escalate customer tickets.
  • Investigate issues using logs, metrics, and reproduction steps.
  • Keep customers updated and close the loop on issues.
  • Document investigations in the knowledge base and hand off open tickets between shifts.
  • Identify recurring tickets and flag opportunities for automation or deeper fixes.

דרישות

  • 1–3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role.
  • Linux fundamentals, including command-line use and navigating logs.
  • Basic networking knowledge: TCP/IP, DNS, routing, and VPNs.
  • Comfort reading code and logs to investigate issues.
  • Strong written communication in Hebrew and English.

יתרון

  • Exposure to Kubernetes or container infrastructure.
  • Scripting experience in Bash or Python.
  • Experience with Intercom, Jira, Zendesk, or similar ticketing platforms.
  • Familiarity with Prometheus, Grafana, or other monitoring tools.

תנאי סף

  • 1–3 years of hands-on experience in technical support, NOC, sysadmin, or a similar operational role
  • Strong written communication in Hebrew and English
LinuxTCP/IPDNSVPNLog analysisCustomer support