כניסההרשמה
חזרה

Technical Support Engineer

Kaltura
שכר לא צויןIsrael, Bnei Brak, Israel, היברידימידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Provide technical support to business customers using Kaltura’s IPTV solution, part of its video software platform. Troubleshoot and resolve customer issues, answer how-to questions, and escalate complex cases while working with internal teams.

מה תעשו

  • Handle day-to-day technical issues and how-to questions from B2B and enterprise customers.
  • Troubleshoot and resolve most customer issues independently.
  • Escalate complex cases to Tier 4 Integration and R&D teams.
  • Communicate with customers through the ticketing system and occasional phone or video calls.
  • Collaborate with engineering, product, professional services, and account management teams.

דרישות

  • University degree in computer science, electronic engineering, or a telecommunications-related field is preferred.
  • 3+ years of experience in a similar role, including direct customer contact, is preferred.
  • Prior experience supporting SaaS software is preferred.
  • 2+ years of hands-on API experience and 2+ years of hands-on SQL experience are preferred.
  • Working knowledge of back-office tools such as Jira and Sale is preferred.

יתרון

  • Experience with video streaming technologies such as ABR, HSS, HLS, DASH, MPEG2-TS, and CDNs.
  • Experience with AWS Cloud solutions or equivalent.
  • Scripting experience.
  • Networking and security experience.

הטבות

  • Extended private health insurance, including mental health coverage.
  • Personal and professional development programs.
  • Occasional cross-company long weekends.
Technical troubleshootingAPISQLJiraSaaS supportIPTVVideo streamingCustomer support