כניסההרשמה
חזרה

Customer Support Specialist

Connecteam
שכר לא צויןTel Aviv District, Israel, היברידיג׳וניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

Provide customer support mainly through live chat, as well as email and occasional Zoom calls, and help customers use Connecteam effectively. Investigate issues, explain solutions clearly, and work with other teams to improve the customer experience and support processes.

מה תעשו

  • Provide support through live chat, email, and occasional Zoom calls.
  • Learn the product and guide customers according to their business needs.
  • Investigate customer issues and take ownership through resolution.
  • Manage a high volume of conversations while maintaining accuracy and empathy.
  • Work with Product, R&D, and other teams to resolve complex issues.
  • Improve documentation, training materials, and processes.

דרישות

  • Excellent verbal and written communication skills in English and Hebrew.
  • Strong problem-solving skills and persistence in investigating issues.
  • High attention to detail and commitment to quality.
  • Ability to learn a complex product and new tools independently.
  • Ability to work effectively in a high-volume environment.

יתרון

  • Previous customer support or technical experience.

תנאי סף

  • Excellent verbal and written communication skills in English and Hebrew

הטבות

  • Onboarding, training, and ongoing professional development
  • Weekly social events and holiday parties
Customer SupportLive ChatEnglishHebrewProblem SolvingZoomAI