כניסההרשמה
חזרה

Travel Experience Agent

Navan
שכר לא צויןTel-Aviv, Israel, היברידיסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 12 שעות

Support travelers with bookings and travel-related issues across chat, phone, and email. Help improve the traveler experience by resolving problems, sharing feedback with internal teams, and following travel and compliance procedures.

מה תעשו

  • Assist travelers through chat, calls, and email.
  • Provide information and support for hotel, flight, car, and rail bookings.
  • Help users use the Navan platform and app.
  • Respond to customers within SLA expectations.
  • Share feedback with stakeholders on goals and operating processes.
  • Follow travel, expense, and global compliance procedures.

דרישות

  • 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
  • 3+ years of advanced Sabre or Amadeus GDS experience, including ticketing and PNR management.
  • Experience with local market supplier content and booking practices in ARC and BSP markets.
  • In-depth knowledge of complex itineraries, air fares, and fare construction.
  • Proficient spoken and written Hebrew and English.

יתרון

  • Experience with NDC, low-cost carriers, and third-party content aggregators.
  • Fluency in an additional language.

תנאי סף

  • 5+ years managing corporate and leisure travel bookings in a core Business Travel environment
  • 3+ years of advanced Sabre or Amadeus GDS experience
  • Proficient spoken and written Hebrew and English
SabreAmadeus GDSTravel booking managementTicketingPNR managementHebrewEnglish