Senior Customer Success Manager
MongoDB
שכר לא צויןTel Aviv, היברידיסניורמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות
Own strategic customer relationships and guide customers through technical success, risk mitigation, and growth with MongoDB. Help build the Customer Success program and connect customer needs with MongoDB’s internal teams.
מה תעשו
- Advise customers on MongoDB best practices and technology strategy.
- Guide customers through their technical success plans and MongoDB adoption.
- Identify and mitigate technical risks for complex accounts.
- Resolve critical customer issues and complaints.
- Build account plans to reduce risk and support growth.
- Lead executive business reviews and share customer feedback with internal teams.
דרישות
- 7+ years in Customer Success, Technical Account Management, Professional Services, or a similar customer-focused role for a technical product.
- 4+ years accountable for customer health and revenue realization across a portfolio of Forbes Global 2000 customers.
- Fluency in Hebrew and English.
- Demonstrated continuing technical education, such as a MongoDB DBA track or hyperscaler certifications.
- Ability to work autonomously and take ownership of a customer portfolio.
יתרון
- Prior exposure to database, cloud, and infrastructure technology.
תנאי סף
- Based in Tel Aviv
- 7+ years of relevant customer-centric experience for a technical product
- 4+ years accountable for customer health and revenue realization for a portfolio of Forbes Global 2000 customers
- Fluency in Hebrew and English
הטבות
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Customer SuccessTechnical Account ManagementMongoDBAccount ManagementCustomer Relationship ManagementSalesforceGainsight