כניסההרשמה
חזרה

Support Enablement Engineer

Cato Networks
שכר לא צויןTel Aviv District, Israel, היברידימידמשרה מלאה
משרה חיצונית, ההגשה באתר החברהאושר שהמשרה פתוחה לפני 11 שעות

You will help Support Engineers handle technical work effectively by identifying knowledge gaps, building troubleshooting practices, and creating technical content and training. You will also represent support and customer needs to R&D and Product teams.

מה תעשו

  • Represent support and customer needs to R&D and Product teams during feature development and for existing technologies.
  • Identify support inquiries and challenges, serve as their technical focal point, and address knowledge gaps.
  • Build troubleshooting practices to reduce ticket resolution time and improve support performance.
  • Drive technical content and knowledge-sharing initiatives for the global Support team.
  • Create technical content explaining product features and how they work.
  • Design technical onboarding and ongoing training content.

דרישות

  • At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.
  • Experience with networking or security software solutions, particularly networking, TCP/IP, firewalls, and proxy servers.
  • Strong spoken and written English.
  • Excellent communication and presentation skills, including explaining complex topics to different audiences.

יתרון

  • Experience in a Knowledge Management or Knowledge team, or experience creating technical guides and knowledge-base articles.

תנאי סף

  • At least 2 years of relevant Tier 2–3 Support Engineer experience or equivalent Technical Account Manager or Pre-Sales Engineer experience
  • Experience with networking or security software solutions, including networking, TCP/IP, firewalls, and proxy servers
  • Strong spoken and written English
NetworkingTCP/IPFirewallsProxy serversTechnical writingTroubleshootingKnowledge managementTechnical training